Blue Cross Blue Shield is experiencing technical problems

Blue Cross Blue Shield is experiencing technical problems and its systems are showing incorrect coverage for some employees.

An employee whose coverage is affected should first call Blue Cross Blue Shield.
HMO GENERAL CUSTOMER SERVICE 1-800-730-8504

For HMO members who need to verify coverage at the doctor’s office or emergency room, or for other general questions.
HMO PHARMACY CUSTOMER SERVICE 1-800-423-1973

For HMO members who need help filling a prescription.
PPO

Blue Cross Blue Shield PPO customer service 1-800-772-6895

For PPO members who need to verify coverage or for other general questions.
If Blue Cross Blue Shield is unable to update their system to show the correct coverage, employees should then contact their Department’s Benefits Liaison.
PRINT AN ID CARD

Approximately 24 hours after Blue Cross coverage has been corrected, employees can go online to the Blue Cross Blue Shield website and print an ID card:
You’ll need your group number and your Blue Cross Blue Shield ID number (this is not your City employee ID number). Call Blue Cross Blue Shield at 1-800-772-6895 to get the numbers you need.

Log into bcbsil.com/cityofchicago

On the right side of the screen, log into Blue Access for Members. If you have not registered before, click the Register Now button and use your group and ID numbers to complete the registration and create a user name and password.

You should now be logged into Blue Access for Members

Go to Quick Links on the left side and click “Print a Temporary ID card”. This will create your Blue Cross Blue Shield ID card which you can now print.